Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

Was this answer helpful?

10 people found this answer helpful.
0 comments

2,411 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2016-05-25T17:20:55+00:00

    Still having to use the USB workaround because this worked for about 5 mins then failed.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-05-25T17:14:26+00:00

    Got the thread on reddit please?  As while one can never guarantee 100%, a lot of testing and effort went into this so I'd say to all make sure you do your own evaluation and not just rely on "I've heard" if you know what I mean.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-05-25T17:02:23+00:00

    Users on Reddit report the problem is not gone, though.

    I'm going to test if that's the case in the following days!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-05-25T14:46:10+00:00

    My latest SP4 is lot 1604, which was brand new when I bought it on the ill-fated 2/17 (it immediately updated itself with the new updates released that day, and never ran without them.)  I didn't pay any attention to the lot number of previous units...

    looking through this thread and my own experience, my guess is that you want lot 1611 or greater.

    Was this answer helpful?

    0 comments