Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-05-31T04:39:39+00:00

    same, I dont get it.  

    IS this thread only for people who's surface screen wont work at all?

    I dont get the funny part. lol

    After doing this, My surface hasn't been getting the black screen so far.

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  2. Anonymous
    2016-05-31T03:06:41+00:00

    This worked for me, today 5/30/2016

    Here's the transcript of my convo with Tech support. 

    Wayne: Let’s make sure your Surface is uptodate.

    Please go to Settings > Update & Security > Check for updates

    me: at 15:59:10

    its up to date

    Wayne: at 15:59:20

    Okay.

    Wayne: at 15:59:55

    Let's go to device manager. Expand System devices. Please look for Surface System Telemetry, right click on it and select Uninstall.

    Leave the box unchecked and hit OK, then restart the Surface.

    Me: ok

    Congratulations, Tahir :D Did not much expect to get a laugh out of this thread at this point :D

    Unless I misunderstand and you have not actually been chatting from your Surface, in which case I've still laughed and that's all that matters to me in these dark (screen) times ;)

    Could you explain why this post is funny? I'm probably just ignorant, but I'm not getting it. There must be something important I'm missing?

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  3. Anonymous
    2016-05-31T00:44:01+00:00

    This worked for me, today 5/30/2016

    Here's the transcript of my convo with Tech support. 

    Wayne: Let’s make sure your Surface is uptodate.

    Please go to Settings > Update & Security > Check for updates

    me: at 15:59:10

    its up to date

    Wayne: at 15:59:20

    Okay.

    Wayne: at 15:59:55

    Let's go to device manager. Expand System devices. Please look for Surface System Telemetry, right click on it and select Uninstall.

    Leave the box unchecked and hit OK, then restart the Surface.

    Me: ok

    Congratulations, Tahir :D Did not much expect to get a laugh out of this thread at this point :D

    Unless I misunderstand and you have not actually been chatting from your Surface, in which case I've still laughed and that's all that matters to me in these dark (screen) times ;)

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  4. Anonymous
    2016-05-30T23:14:32+00:00

    This worked for me, today 5/30/2016

    Here's the transcript of my convo with Tech support. 

    Wayne: Let’s make sure your Surface is uptodate.

    Please go to Settings > Update & Security > Check for updates

    me: at 15:59:10

    its up to date

    Wayne: at 15:59:20

    Okay.

    Wayne: at 15:59:55

    Let's go to device manager. Expand System devices. Please look for Surface System Telemetry, right click on it and select Uninstall.

    Leave the box unchecked and hit OK, then restart the Surface.

    Me: ok

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