Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2015-11-01T14:24:59+00:00

    Had it happen to me the first day.  I  love the device, just wish they would fix it.  Happened on my wife's surface 3 too. 

    How can this be your only computer if it locks up.

    Thankfully still have my Samsung tablet to find how to reset the Surface pro 4 online.

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2015-11-01T11:14:28+00:00

    On Sat, 31 Oct 2015 17:43:22 +0000, ViperMan60 [Insider] wrote:

    >>But why is this happening?  This has happened to me twice in the 2 days I have owned it.  Not acceptable of a device of this caliber and PRICE.

    exchange it or return it.

    __________________________________________________________________________________________________

    Barb

    Windows Experience MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

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  3. Anonymous
    2015-11-01T02:40:32+00:00

    Have a similar problem.  Often time the screen freezes.   The only way I've found to get out is to hold down the power button to do a hard shutdown.

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  4. Anonymous
    2015-10-31T17:43:22+00:00

    But why is this happening?  This has happened to me twice in the 2 days I have owned it.  Not acceptable of a device of this caliber and PRICE.

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