Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2015-11-15T11:14:22+00:00

    I am have exactly the same issue.

    I am wondering if downloading the recovery image and refresh installing the device with the USB drive will help

    Anyone has tried it?

    If it is not working still, I will send it back

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  2. Anonymous
    2015-11-15T09:07:21+00:00

    I am having the exact same issue. I have the 256GB 8GB RAM surface pro 4.

    Unlike everyone else though when my machine decides to turn off I cannot get it to turn back on again no matter how much try and reset it with the power buttons. However what I have noticed is that once I have left it over night it starts up first time in the morning. The time shows me the exact time is died the previous night.

    I have wondered if it was related to charging the device because it seams to die when I am charging the device and working at the same time. This is really upsetting for me as I have spent a significant amount on this device for a lightweight device for my work. I really hope they sort this issue out. I have a replacement on the way from Microsoft but I fear that the issue will be the same on the next device.

    If the issue is with a video driver then why Microsoft not been honest and told us Surface Pro users that they know the issue and are working on a FIX.

    update...

    microsoft still has not sent the replacement. Surface pro is still crashing. i am really not impressed buy the service or the product.

    What i have found is that the machine is crashing and turning off.... when then happendz it will not turn back on. it takes me a long time of continually holding the power button for the device to start back up.

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  3. Anonymous
    2015-11-15T02:06:01+00:00

    I'll add a me-too. I've got a i5/512/15, and if I let it go to sleep on its own, I often (but not always) can't get it to wake up. I do see the keyboard come on, so I'm pretty sure it is on. The only thing I can do is the hard power cycle. No windows hello, but I do have HyperV on.

      I will try putting it to sleep purposely to see if that helps.

      Really annoying. I have to do this two or three times a day right now.

      Cheers,

        Gordon.

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  4. Anonymous
    2015-11-14T21:25:41+00:00

    This issue is caused by a Surface Pro 4 display driver timeout error when waking up from sleep. 

    This makes Surface Pro 4 one of the most unreliable Windows 10 machine out in the market today. 

    The typical answer given by Microsoft Tech support is to hold the power (and volume up) button for 20 seconds and force reboot which is ridiculous!

    If anyone from Microsoft Surface team is reading this, please fix this.**A tablet (a tablet that can replace your laptop) should not fail to wake up 30-40% of time!!**This makes it completely useless and unreliable for its intended use as a tablet and for note taking.

    I have spend countless hours troubleshooting this (using WinDbg tool) and this is the error from the crash dump file: 

    VIDEO_TDR_TIMEOUT_DETECTED (117)

    The display driver failed to respond in timely fashion.

    Arguments:

    Arg1: ffffe00102988010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).

    Arg2: fffff80118d86770, The pointer into responsible device driver module (e.g owner tag).

    Arg3: 0000000000000000, The secondary driver specific bucketing key.

    Arg4: 0000000000000160, Optional internal context dependent data.

    NOTE : For those hopeful souls, I would like to let you know that this issue is not fixed with the latest Windows 10 TH2 (November, 2015) update either.

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