Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

Was this answer helpful?

10 people found this answer helpful.
0 comments

2,411 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2015-12-12T15:30:08+00:00

    I've just set them all to hibernate.  The difference between sleep and hibernate for restart is ~2 seconds.  !\[\](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=e7ddae84-28a2-494e-8233-bf2ffa65c394)

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-12-12T13:04:04+00:00

    Many of us have completely stopped using sleep mode. It's just way too buggy on the Surface. I've personally switched everything over to hibernate and have had no problems. We've been told that Microsoft is working on a fix.

    Wow, thanks for that information!  I've felt ok with the concept of sleep and would let it sleep frequently.  Hibernate seems like it shouldn't be done often, as it would take longer to awaken?  What are your power settings? Like plugged in, WHEN do you let it hibernate? And on battery, how soon would you let it hibernate?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-12-12T12:46:10+00:00

    Many of us have completely stopped using sleep mode. It's just way too buggy on the Surface. I've personally switched everything over to hibernate and have had no problems. We've been told that Microsoft is working on a fix.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-12-12T01:12:05+00:00

    Today, I left the Surface on in the AM, and when I came home from work (power option is that it should be in sleep mode now), and tried to awaken it, it did not want to move from the opening screen.  After about 1 minute, it finally transitioned and took my PIN, but then did not respond well.  Start (windows logo in left corner) did not work.  Edge did not work.  I shut it down with the power button.  Then it did not want to restart.  After several attempts at pressing and holding the power button, it finally restarted. And it did not boot up with any of the start programs (for example, my sticky notes did not appear).  And the Start button did not work again. I right clicked on Start (windows logo in left corner), and was able to restart it, and then it finally booted up properly. 

    One other point...I have it set up with the docking station, and only screen 2 is active (my large screen through the docking station).

    What is going on? I sort of don't trust it to go to sleep.  This is not the first time it did not want to awaken, but it does not happen consistently. 

    Thanks.

    John

    Was this answer helpful?

    0 comments