Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2015-12-22T19:52:37+00:00

    My SP4 worked fine all day but a few minutes ago I had this problem again so I did some testing. I did not go through all 32 pages of replies here so hope it is not redundant info. Here's what I found:

    I had setup a home group and shared folder with another laptop.  I am able to access the SP4's shared folders from the laptop as long as the SP4 is not in sleep mode.

    I closed the SP4 keyboard lid and tested that the laptop could not access the shared SP4 folders as expected and that when I open the lid the laptop is able to access the folders.

    But... today I closed the lid and the laptop could access the SP4 folders making me think it is not really in sleep mode. I tried to use the SP4 but the screen remained black. The Caps lock key on the keyboard lights up telling me the SP4 is not really sleeping even though the screen is black.

    With the screen still black, I press the power button once and the laptop can not access the shared folders. Press the power button again and the laptop can access the SP4 folders.

    So, this tells me that the SP4 is waking from SLEEP mode but the screen is not recovering.  Has anyone else seen this behavior?

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  2. Anonymous
    2015-12-22T19:13:45+00:00

    The problem for me is very intermittent. I have used the Pro 4 all day today off and on and it has always woken up from sleep. Yesterday I experienced the problem once. I'm keeping mine but hoping for a fix soon. If the problem gets worse I'll try hibernate. Thanks for the tip on that workaround.

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  3. Anonymous
    2015-12-22T16:53:03+00:00

    I was also told also to use hybernate. I don't have any problems waking up after that. I too was excited to have this product, but with all the problems I have had, I am not any more. I waited too long to return for refund. I will not be telling others about the Surface Pro 4.   

    That's the sad reality here. This whole "Do this cumbersome procedure to "fix" the problem, and you're golden" is a terrible "solution". It would be like me taking a car into the workshop saying that my brakes had failed, and being told "Well, drive slower and your problem will be solved."

    You remember when Microsoft mocked Apple when Steve Jobs said to iPhone 4 users to "hold the phone differently" when users had the poor reception issue (a result of covering a certain part of the outer casing of the phone). This "solution" offered here is pretty much shows the same arrogance and ignorance.

    I really, really wanted to support Microsoft with this device, because in reality it *could* be awesome. But here's the more poignant reality: Microsoft needs to learn to do one thing before they can expect to be taken seriously -- Stop screwing up!

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  4. Anonymous
    2015-12-22T16:34:12+00:00

    I was also told also to use hybernate. I don't have any problems waking up after that. I too was excited to have this product, but with all the problems I have had, I am not any more. I waited too long to return for refund. I will not be telling others about the Surface Pro 4.

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