Surface Pro 4 - Screen won't wake from sleep

Anonymous

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

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Anonymous

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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Anonymous

2016-01-04T05:48:38+00:00

I am happy to see that Microsoft is releasing fixes quickly. But new problems arises after install this update.

Screen can't wake up from sleep!

After I close the type cover and make system sleep, there is a high chance that screen won't wake up when I open it again.

I can see the red light for face recognition, I can hear the system's sound, I know the system is running, but the screen is black out. Without display, there is no way to know what is going around. I have to push the power button for 10s to power off.

That's ridiculous, what use of a tablet if it cannot wake up from sleep?

Press start + P a few times, sometimes it brings things back to life. Kinda weird to toggle projector/screen stuff but it seems to work sometimes.
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Anonymous

2016-01-04T02:07:45+00:00

Hi John,

Try the following settings for sleep and hibernate after (so far I haven't had any black screen issues):

On battery: screen off 5 minutes, sleep in 15 minutes, hibernate after 15 minutes (or less) of sleep mode.

On power (plugged in): screen off in 5 minutes, sleep in 3 hours, hibernate after - never.
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Barb Bowman 80,805 MVP Volunteer Moderator

did you try a two button restart:

Step 1:	Press and hold the power button on your Surface for 30 seconds and then release it.
Step 2:	Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both.<br> <br><br>The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
Step 3:	After you release the buttons, wait 10 seconds.
Step 4:	Press and release the power button to turn your Surface back on.

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Anonymous

2016-01-03T12:20:32+00:00

I own a new Surface pro 4. I did regular works (like browsing, listening music) and shut it down. But when I started it up, after the "Surface" boot screen, it went to blank. The screen still response touches as a small dot appeared when I touched the screen. I've try every step available in the troubleshooting page but all don't work. What should I do now? There doesn't any MS store around and I bought the device on other country.
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