Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-01-12T15:35:47+00:00

    Same problem here. Bought my SP4 i7 in the Manhattan MS store with great joy. Right now it has all kinds of issues that are really embarrassing when I showed my device to my friends. The most noticeable one is the not-waking-up problem. For me, restarting is not a solution. Returning is.

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  2. Anonymous
    2016-01-12T11:44:35+00:00

    AMEN! It's absolutely absurd that a PREMIUM device like the Surface Pro 4 has such a basic usability flaw. I mean, the MOST BASIC functionality of a computer is TURNING ON when you tell it to and yet this device utterly fails. I'd say this thing is the most unreliable piece of technology I've ever owned but that dubious title goes to the wretched Lumia 950 phone I've got.

    MICROSOFT, FIX THIS S*** NOW!!!! The Surface Pro 4 has been on sale since October, THIS IS TOTALLY UNACCEPTABLE!!! You people probably wonder why so many folks buy Apple products. Guess what, THIS IS WHY!

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  3. Anonymous
    2016-01-12T11:34:08+00:00

    How is this a viable solution? Any unsaved work is LOST!

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  4. Anonymous
    2016-01-12T10:13:38+00:00

    Where are you in this discussion Microsoft???

    Quite right, "WHERE ARE YOU MICROSOFT!?"

    44 pages now.

    A key reason for getting a Microsoft manufactured device is that theoretically there should be less problems with hardware and software compatibility.

    I know Windows has to handle the crazy hardware permutation due to the thankfully open PC architecture. But come on, this really aught to be a priority for you given the bad community impact.

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