Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-01-13T20:57:04+00:00

    Todays Windows update "Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3124263)" has made waking from sleep much better! Note the KB only mentions security fixes.

    I can now open and close the cover and the shift key almost always wakes the Surface up (including Hello login). Once I got the keyboard backlight on and a black display but closing and opening thne cover fixed it. I tried with and without external HDMI monitor and USB dock connected monitors, mouse, ethernet etc). I do get the no responsive "do you want to enter tablet mode" toast when no monitors are connected.

    This is good! :)

    @Microsoft. Thanks for fixing but you have treated us in a very poor way indeed! When Windows 10 launched I was really excited by the responsiveness of Microsoft support (mainly via Twitter). So much so I called out the "new listening Microsoft". That made me very happy. But now that has vanished and we are again being treated to stony ignorant silence. Have the lawyers or PR bunnies taken over again?

    This is bad! :(

    It will take a lot more than the experience of one user to say this update fixed anything.  MS is usually pretty good about mentioning what is fixed, especially something that is affecting so many people.  I'd be surprised if a fix to the sleep issue was tucked in that update.

    As for what you describe as the "poor" way MS has treated us...I don't think that's been fixed either, lol.  As an IT pro for 30 years, I can honestly say the treatment we get from other big tech companies, who shall remain nameless (APPLEGOOGLEHPDELLETC) isn't any better.

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  2. Anonymous
    2016-01-13T20:50:57+00:00

    And  I just tried another 10 times with no problem. The only obvious change I made is enabling the hello face login. So am i just lucky? I'm certainly waiting no more time on this.

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  3. Anonymous
    2016-01-13T20:46:53+00:00

    Todays Windows update "Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3124263)" has made waking from sleep much better! Note the KB only mentions security fixes.

    Disagree. There is no drivers or fix for these issues in this update.  You are mistaken.

    Do you have inside knowledge, or saying your experience is different or simply going by the limited info provided on the updates?

    I'm certainly not mistaken about my experience. Previously 1/3 time I closed the the case it would not wake up. Now I have 1/10 and that recovered. I cannot certain about when this change occurred as I have been avoiding the issue by using the power button and onlt tried again after this update.

    If this is the fix then this is a really intermittent and starting condition sensitive problem.

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  4. Anonymous
    2016-01-13T19:56:01+00:00

    Todays Windows update "Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3124263)" has made waking from sleep much better! Note the KB only mentions security fixes.

    I can now open and close the cover and the shift key almost always wakes the Surface up (including Hello login). Once I got the keyboard backlight on and a black display but closing and opening thne cover fixed it. I tried with and without external HDMI monitor and USB dock connected monitors, mouse, ethernet etc). I do get the no responsive "do you want to enter tablet mode" toast when no monitors are connected.

    This is good! :)

    @Microsoft. Thanks for fixing but you have treated us in a very poor way indeed! When Windows 10 launched I was really excited by the responsiveness of Microsoft support (mainly via Twitter). So much so I called out the "new listening Microsoft". That made me very happy. But now that has vanished and we are again being treated to stony ignorant silence. Have the lawyers or PR bunnies taken over again?

    This is bad! :(

    Disagree. There is no drivers or fix for these issues in this update.  You are mistaken.

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