Surface Pro 4 - Screen won't wake from sleep

Anonymous

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

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Anonymous

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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2,411 additional answers

Anonymous

2016-01-16T20:49:37+00:00

Don't use Sleep until Microsoft releases the next Video driver update which should fix the problem.

Until then use Hibernate.

If you are interested there are a number of long threads in this forum which discuss and complain about this issue ad nauseum. Here's one:

http://answers.microsoft.com/en-us/surface/forum/surfpro4-surfdrivers/surface-pro-4-screen-wont-wake-from-sleep/aed66dc7-289a-4300-a167-ab8394b7df06
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Anonymous

2016-01-16T19:15:29+00:00

I'll start by saying what a beautiful machine the surface pro 4 is... However, it is unreliable. I work in a profession where I need to be able to wake my machine up from sleep mode and for it to respond consistently; and my problem is it doesn't. I would say it doesn't even do it the majority of the time. On the power settings I have go to 'sleep' when I press the button or shut the lid. This means I expect when I push the button again it will wake up but it doesn't. The keyboard wakes up but the machine doesn't That leaves me with the inconvenience of having to force a restart and the time wasted associated with doing that. Can anyone help?!?

Thanks

JR
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Anonymous

2016-01-16T15:08:25+00:00

This works for my surface pro4. Anybody have this problem should give it a try.

And please rate helpful at page 42 if it works.
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Barb Bowman 80,810 Reputation points MVP Volunteer Moderator

2016-01-16T14:21:43+00:00

try a two button reset:

Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.

Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.

The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

Step 3: After you release the buttons, wait 10 seconds.

Step 4: Press and release the power button again to turn your Surface back on.
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