Surface Pro 4 - Screen won't wake from sleep

Anonymous

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

0 comments

2,411 additional answers

Anonymous

2016-01-17T12:57:31+00:00

If you feel up to the task u can always go to the intel.com site and download and install the latest video driver rather then wait for MS to eventally release it. This driver resolved the wake from sleep issue for me. Somewhere in the thread referenced above are instructions for installation.
Was this answer helpful?

0 comments No comments
Anonymous

2016-01-17T12:09:01+00:00

Thanks for taking the time to reply to my post. I've tried the whole hibernate thing but I've still had the same issue. I'll read the link that you've kind included to other sufferers and wait for the video driver update with great anticipation.

Ta
Was this answer helpful?

0 comments No comments

Anonymous

You should not have to "make" your USB bootable. That sounds like the instructions for a Surface Pro 3 with Windows 8.1 - You should be downloading a zipped recovery image to your PC, formatting the USB from scratch and then copying the unzipped recovery image to it in full. Then:

Step 1:	Make sure your Surface is turned off and plugged in.
Step 2:	Insert your USB recovery drive into the USB port on your Surface.
Step 3:	Press and hold the volume-down button while you press and release the power button on your Surface.
Step 4:	When the Surface logo appears, release the volume button.
Step 5:	Follow the on-screen instructions, such as selecting the language and keyboard layout, to enter the recovery tools menu.

The full instructions for SP4 are here:

https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/downloadablerecoveryimage

0 comments

Anonymous

2016-01-17T06:04:52+00:00

I also had this problem. When this happened to me in the past, I would hold down the power button and wait for it to turn off. A interesting thing i found out is that the touch screen still works, thus you can hold down the button for three or whatever seconds then swipe down to turn off the compute and turn it back on. Although for the surface pro 4 people, you will need to turn on windows hello to unlock the computer. Otherwise it may be very difficult to unlock the surface.

Why is it that the surface doesn't give you the visuals but the touchscreen still works? Shouldn't they work together?

Bode
Was this answer helpful?

0 comments No comments