Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-01-20T11:31:52+00:00

    Update the graphics driver according to my instructions if you havent tried that yet. It is back a few pages, maybe page 46?

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  2. Anonymous
    2016-01-20T10:50:16+00:00

    Hi all,

    My Second day with my SP4- 256/I7/16GB and I am so close to smashing it!!!!

    The Sleep/Hibernation of the display screen has happened at least 20 times in the last 2 hours.... i cannot work longer than 5 minutes and the screen goes off and keyboard is still lit up.

    Only turning off the SP4 via the power button is the only option...

    I have noticed this has gone bad ever since I ran an Update in the evening which said Hardware Update for 18/12/2015?

    Ever since this Update the SP4 has gone nuts.

    It wasnt this bad yesterday....

    Is there a fix for this issue yet?

    I am seriously considering returning it here in Australia.

    Thanks Guys

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  3. Anonymous
    2016-01-20T00:38:18+00:00

    Bim, if you are really frustrated, follow the advice for the driver, OR, just use Hibernate.  It seems that if you allow sleep for no more than 1 hour, and then hibernate, it works fine.  I have had no problems with this method. 

    I have found that if you use Start>Power>Sleep to get it into sleep (and set it for hibernate if after 1 hour), it works.  BUT that method will wake from sleep without requiring a PIN, despite saying use PIN Every Time.  It is a security flaw. So for that purpose, I use Windows-L to lock the computer.

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  4. Anonymous
    2016-01-19T22:52:35+00:00

    My Surface cannot find the .inf file in the folder so it just gives up.  Any suggestion?

    Thanks,

    Bim Rowley

    Hello Bim,

    Make sure you have unzipped the entire package to a folder first (e.g. next to the ZIP package). Then navigate Device Manager to that folder, not to the ZIP package.

    The ZIP package is a faux folder and the system does not automatically see all of the sibling files in it, only the ones you expressly extract. That's why you must unpack everything first into a proper folder.

    To unpack, right-click the ZIP file and hit something like "Extract ..." in the context menu.

    Once unpacked, you can delete the original ZIP to prevent confusion.

    Good luck!

    R

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