Surface Pro 4 - Screen won't wake from sleep

Anonymous

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

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Anonymous

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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Anonymous

2016-01-20T16:12:48+00:00

Regarding this sleep wake issue, I'm wondering if anyone knows how widespread the problem truly is? I'm annoyed as is everyone on this board. Microsoft has sold tons of these machines. Is it possible WE are the outliers, with some defects that persist, while most aren't having problems? I am surprised these issue aren't making a bigger splash? Anyone seen tech writers reviewing commenting on these flaws?
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Anonymous

2016-01-20T14:54:28+00:00

Hi. Thanks so much. I missed the critical part of selecting the inf file. It updated ok. Hopefully no more sleep/wake problems.

Excellent, glad to hear it's installed. Please post back with your experience in the coming days.
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Anonymous

2016-01-20T14:43:59+00:00

Hi. Thanks so much. I missed the critical part of selecting the inf file. It updated ok. Hopefully no more sleep/wake problems.
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Anonymous

2016-01-20T14:26:48+00:00
I tried to manually update the graphic display driver but got a message saying it was at the best driver level already. I just noticed you have a different driver than I do. I have the Intel HD Graphics 520 ands you have the Iris 540.

If you're getting this message, you aren't following the steps correctly to install the driver. The driver package is for the 500 series, including 520 & 540. I have the 520, it works great. After you unzip the Intel driver, perform these steps:

In Device Manager, Display Adapters:
- Right-click Intel HD Graphics
- Click Properties
- Click Driver tab
- Click Update driver
- Click Browse my computer for driver software
- Click Let me pick from a list of device drivers on my computer
- Click Have disk
- Click Browse
- Browse to where you unzipped the driver, to the Graphics subfolder. You should see a file called igdlh64 there. Select it.
- Click Open
- Click OK
- You should see Intel HD Graphics 520 (or whatever version you have) in the list.
- Click Next - it will install.
When done, go back and check driver properties, you should see v20.19.15.4352.
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