Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-01-26T17:15:48+00:00

    Article from 1/22:

    Surface Pro Firmware Rolling Out with New Intel Graphics Driver

    Nothing for the SP4 yet, but hopefully soon.

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  2. Anonymous
    2016-01-25T21:48:17+00:00

    I don't know if MS quietly fixed some hardware issues but my newly exchanged SP4 unit works without sleep issue / display driver crashing.

    My previous 2 units crashed all the time and failed to wake from sleep.  New unit does not have the issues. There is still light bleed.

    It has all the MS updates, but not the intel drivers (I didn't have to install them).

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  3. Anonymous
    2016-01-25T21:06:17+00:00

    Here's my report. I see several hardware errors but I never knew they occurred. No crashes, etc. I updated the display driver on 1/20 and see fewer errors since the update.

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=c2669bc6-08cc-439e-bb52-e95be69796d6)

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  4. Anonymous
    2016-01-25T20:18:40+00:00

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