Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-01-27T13:13:59+00:00

    Ok, seems the karma is against me :(

    I just discovered that, even with the steps described above, if I am listening to music (Groove in my case) and the device screen goes off (not sleep, simply off while music is on), it won't came back. The music stops and everything seems to freeze, and nothing is shown in any screen.

    So it turns out is not so stable after all.

    By the way, all my tests are with 2 monitors connected through the Surface Dock. I use the Surface as my working station... when it works, of course.

    I am not convinced the Driver update works using the Dock and another monitor.  Hence I have stuck with the other fix. I use Sleep for up to 59 minutes, and then Hibernate.  I haven't had any issues for several weeks.  The fan seems better over the past couple weeks too.  It's loud, but not on forever anymore.  Hasn't come on much at all.  I don't like Hibernate, as it does take longer to wake and it uses the hard drive, but for now it works. 

    The other problem is using sleep from Start>Power>Sleep doesn't require my PIN to wake so a security risk. Hence I use Windows + L to lock when away for a short time.

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  2. Anonymous
    2016-01-27T11:33:41+00:00

    Here are two remedies that work for now till Microsoft fix without the hard reboot.

    1. changing project settings
    2. software reboot

     . . .

    This is a helpful variation on the solution I proposed on p54.  I think <Windows Key>+'P' will get you straight to the Project control screen and be simpler than typing 'project'.  I tried using the up and down arrows on that screen, which is fine if you have a display working so you know where it's starting from (which varies), but I think the blind touch screen solution is much better.

    Note also that dfosbenner suggests that Ctrl-Alt-Del also works, which I'll try next time.

    Overall, though, I have found that turning off the automated 'sleep' function and always manually using the power button to put to sleep, has reduced my problem frequency to a tolerable 2 - 3 times a week.

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  3. Anonymous
    2016-01-27T10:32:14+00:00

    Ok, seems the karma is against me :(

    I just discovered that, even with the steps described above, if I am listening to music (Groove in my case) and the device screen goes off (not sleep, simply off while music is on), it won't came back. The music stops and everything seems to freeze, and nothing is shown in any screen.

    So it turns out is not so stable after all.

    By the way, all my tests are with 2 monitors connected through the Surface Dock. I use the Surface as my working station... when it works, of course.

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  4. Anonymous
    2016-01-27T06:52:05+00:00

    Hey guys,

    Though I still have some issues, I achieved an acceptable state of stability for my SP4. Lot better than before. So just letting you know which were my steps, and in which order.

    1 - Search for updatess in the device, and install all updates until you are up to date.

    2 - Installed "Surface Pro 4 Drivers and Firmware" from here: https://www.microsoft.com/en-us/download/details.aspx?id=49498

    3 - Finally, and AFTER the step 2, manuallyinstall the updated Intel Graphics Driver: https://downloadcenter.intel.com/download/25620/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-6th-Gen- . You can find instructions on how to do that in Page 42 of this thread, in a response by Dyndragon: http://answers.microsoft.com/en-us/surface/forum/surfpro4-surfdrivers/surface-pro-4-screen-wont-wake-from-sleep/aed66dc7-289a-4300-a167-ab8394b7df06?page=42

    Hope this helps someone!

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