Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

Was this answer helpful?

10 people found this answer helpful.
0 comments

2,411 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2016-02-02T02:09:15+00:00

    You can find the instructions on Page 42

    This new driver works.

    I have not being able replicate the problem, it always wakes up now.

    BUT, It seems like battery is draining faster than before....

    I have seen some posts that the new drivers do not work with the Dock and a desktop monitor.  And since Microsoft did not include them with the new update, I suspect it may not help those of use equipped this way.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-02-02T00:35:33+00:00

    You can find the instructions on Page 42

    This new driver works.

    I have not being able replicate the problem, it always wakes up now.

    BUT, It seems like battery is draining faster than before....

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-02-01T23:58:09+00:00

    This works for me, BUT... it happens CONSTANTLY. Basically if I shut it off, I might as well power it down every single time because I have to do this two-button restart 50% of the time. A royal time-consuming productivity buster. Either I have a lemon or this machine is seriously flawed. All updates installed, etc. Surface Pro 4, i7 512GB. What a great machine save this very serious problem.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-02-01T23:54:41+00:00

    I have a surface pro 4 i7 512gb. Have had it for a couple months. I am constantly having wake-up problems. Tried all kinds of things on the zillion threads I've read including turning of Windows Hello. Nothing helps. It will go for a couple days fine, then it starts again. Very problematic. Seems to always happen when I need it right away. Basically when I shut it, or put it to sleep with power button, it very often won't turn back on unless I do the 2-button (volume, power) 30-second hold shut-down procedure then turn back on. It always comes back on in that case. Of course I have lost all my open screens, etc. and it's a slow process. I am starting to think I have a lemmon. All updates are installed.

    If there is a real fix, I do not know about it.

    Incidentally, I also have a surface book i7 and I do not have this problem.

    Was this answer helpful?

    0 comments