Surface Pro 4 - Screen won't wake from sleep

Moderator Edit 04/20/2016:

Thanks for sharing your experiences with the recent, 4/19/2016, Surface updates.  Please continue to provide this feedback - let us know if the updates helped address your concerns and challenges with waking your Surface.

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.  If you locate updates with the status of "Requires restart to finish installing", please Restart (don't Shutdown) your Surface.

Example of update with status "Requires a restart to finish installing."


In certain instances the 1/27/2016 update did not install completely and is now causing the 2/17/2016 update to fail.  To confirm the 2/17/2016 update successfully and completely installed, and to repair it if it did not please follow these steps.

1.  Enter the words Device Manager into the search box on the taskbar, then select Device Manager from the list of results.

2.  Expand the Firmware section.

    a. If the items here do not have exclamation marks, the 2/17/2016 update is properly installed.

    b. If the items here have an exclamation mark (see image below), please manually reinstall the 2/17/2016 update.

    !\[\](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=fdcadaf9-0d7d-4c95-abde-6dd4e386ce69)

Manually Install 2/17/2016 Surface Updates

1.  Perform a 2-button-shutdown as described in solution 3, here.

2.  Download the MSI package for Surface Pro 4.

3.  In Device Manager, double-click the item under Firmware that has an exclamation mark, select the Driver tab, and then select Uninstall. Do this for all items under Firmware that have an exclamation mark.

4.  Open and run the MSI setup package that you downloaded.

5.  Restart your Surface (do not shutdown).

Please let us know your experience after following the above steps to take and/or confirm all updates are successfully installed.

Thanks,

Josh

Interesting.  I've never had problems waking it up with any other apps open.  3 straight days I had VM Ware, several Excel documents, Word docs, Outlook, SQL Studio and 4-5 other apps and it always wakes up.  I only have the problem with browsers open.

It is related to any display change, wether browser or otherwise. For instance, if I leave vmware on, it will fail to wake up. If I leave Plex or Netflix on, it will fail to wake up... 

The solution therefore would seem to be closing everything, which kinds of defeats the purpose of the tablet. 

Changing settings to hibernate instead of sleep does work, but it does take a bit longer to wake up, and sometimes, wifi will not work. 

Other issues with the keyboard may also happen if you remove the keyboard while hibernating and turn the table bake on... 

In summary, it is a bit half-baked... which is very sad.

Surface Pro 4 with same sleep problems everyone else has.  The one work-around I've found that works every time is to close ALL browsers before the machine goes to sleep.  Doing this seems to wake it up every time.  I've tried several fixes and none seem to work.

It seems to only wake up if there is no HTTP activity.  I've left IE on the Google screen and it fails to wake up over night.  If I have it on our static Intranet page, it will wake up.  Seems to be related to web content.

Hopefully there is a fix, because it's annoying to have to remember to close the browser each time you walk away.