Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-02-17T23:56:45+00:00

    I was running video driver v4380 prior to the update.  Today's update took it down to v4364.  Like mentioned above, 2 reboots to complete the install.  Went and had dinner, came back...needed to do Ctrl Alt Del to get the screen to come on - like normal.

    Not to be a Nancy Naysayer, but I don't think we're close to a permanent fix yet.

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  2. Anonymous
    2016-02-17T23:51:25+00:00

    To be fair these aren't Surface issues as much as Skylake issues.  Intel writes the drivers for the GPU which is then optimized for the Surface - all Skylake systems are suffering from these issues is what I understand.

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  3. Anonymous
    2016-02-17T23:22:15+00:00

    In the past, running the updates has undone whatever manual Intel install I've done.

    On another note, I updated everything with the 2/17 updates, had to restart twice, went for coffee after all of the restarts were done, came back, and the screen wouldn't wake from sleep for the first time in weeks *sigh*. I gave it the ole force shutdown, and have my fingers crossed that this was just a transient issue and that the new update really will fix things going forward.

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  4. Anonymous
    2016-02-17T23:15:43+00:00

    For those of us who manually installed the driver from intel (which helped me), do we need to "undo" that.  What's the correct driver number that you are installing in this update?

    Let's see if this helps.

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