Surface Pro 4 - Screen won't wake from sleep

Anonymous

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

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Anonymous

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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2,411 additional answers

Anonymous

2016-02-19T11:26:41+00:00

I do not have the sleep issue as I have only ever used hibernate on the SP4. But battery life is now a disaster compared to before the update. On mains Power fan hardly runs at all but when used on battery fan runs all the time and CPU usage fluctuates wildly, even with no applications running. Before Feb 17 update I could get between 5 and 6 hours battery life, now it can just get between 3 and 4 hours at best. Plus the battery life indicator, in terms of hours left, is now useless as it varies greatly in its predictions minute by minute. But battery drain is consistently high, probably due to excessive CPU usage, hence the fan running non-stop.
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Anonymous

2016-02-19T09:01:12+00:00

Yep, I got the "black screen of death" first time I closed and open keyboard. Also when I closed keyboard the surface stayed warm for some time so I suspect did not actually sleep. Opening and closing keyboard several times finally showed the hello login screen.
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Anonymous

2016-02-19T08:42:47+00:00

Me too. before the 17th Feb update I could easily get through a day (including notes in quite a few meetings) and no plug in in- between. Still have some left for browsing on the couch at night (SP4 i5, 256gb)

Post update, I am now lucky to get through 2 meetings. Today started at 100% charge, screen at 50%, power plan "balanced" and switched off. Switched on around 10am, put to sleep to go into meeting. Had one meeting in which I took no notes, Pressed power button (sleep) and closed type keyboard. Opened to go to meeting at 3pm... Have "stay connected to wifi while on battery" unchecked Only 6% power.. S(*&&*^&%T !!

Now what???? These units are not delivering what was advertised and what we expected by our "in good faith" purchase

Microsoft, listen to your customers, respond, please provide some sort of customer service, don't put your head in the sand and let Panos tell us publically he is reading the posts plus give all the fancy words.. Come out and say what you are doing/come clean if you can't fix it and we will all return our units and move on.. or start a class action claiming for wasted hours

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Anonymous

2016-02-19T08:30:01+00:00

Indeed - the problem still exists and the update will roll back the driver.
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