Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-02-19T13:22:18+00:00

    You need to address this immediately Microsoft

    This.

    Wait two months and this is the result? By this point they should have plenty of returned units to use for testing. 😛

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  2. Anonymous
    2016-02-19T12:54:45+00:00

    You need to address this immediately Microsoft

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  3. Anonymous
    2016-02-19T12:51:03+00:00

    Post 2/17/16 firmware update I now have the problem. Once the screen powers off and I return to wake the screen up it will light the hello camera and the keyboard but it will not come back on. I have had to power it down via the power button. The service is not set to do any power saving while on AC except shut off the screen.

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  4. Anonymous
    2016-02-19T11:58:07+00:00

    Been using the hibernate option and haven't had any problems waking since Thanksgiving, except Hibernate doesn't always wake properly.  But now with the update, Plugged and docked, I tried SLEEP.  it was waking fine from sleep last evening, and I let it sleep all night.  This morning, it did wake up! Yeah! BUT, it was definitely warm and as soon as it woke, the fan came on for a couple minutes.  I don't believe it is really sleeping!  I am going back to hibernate because I don't like it being warm perpetually when I think it is sleeping.

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