Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-02-20T04:13:02+00:00

    To Consolidate Users Experience, I upgraded my display driver to avoid sleeping issues to no. 4380 before the update.

    I just want to know after installing the Feb 17 update, the display driver for Intel Graphics Driver rolled back to driver no. 4352 (not remember to exact no.)

    Some users suggested to the current driver (i.e. 4352) works well with the Feb 17 update

    Some users suggested to re-upgraded to 4380 to have better performance.

    Which driver should I installed for Intel graphics to have the best performance relating to the wake problem?

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  2. Anonymous
    2016-02-20T03:54:39+00:00

    wonderfully for the very first time, it worked—woke from sleep with the keyboard attached. I'm in raptures. I have noticed it behaves better without the keyboard attached (twice).

    Talk about love-hate...

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  3. Anonymous
    2016-02-20T03:28:51+00:00

    Agreed.  I guess someone at Microsoft figured the best way to make us satisfied with the incredibly poor quality of the previous firmware was to push one on us that is arguably *worse*.

    As someone who formerly headed up all software/firmware for Dell's laptop brands (so I know a little bit about the complex vagaries of OS/firmware interactions, especially in power management code), I cannot for the life of me see how this ever got through even the most cursory tests, much less got released to every SP4 and SB out there.  Given the number of complaints I see in these forums (there are dozens of topics that boil down to his issue), I simply cannot believe that there was any competent testing done on this firmware upgrade.

    Unfortunately, I don't think there's any way to back out firmware "upgrades", so it looks like we're all stuck for months again while they try again.  This is quite simply unacceptable - THERE IS NO EXCUSE POSSIBLE FOR THIS CLUSTER FOXTROT - PERIOD.  And I can't even imagine anything that could make this right to SP4/SB customers now.

    Several someones at Microsoft should lose their jobs over this continued debacle - can this possibly end in anything other than a very hostile (and possibly quite well-deserved) class-action lawsuit now?

    I really *want* to love my Surface Pro 4, but it appears that Skylake cannot be made to work, and the promised capabilities and performance are not only not being delivered, but markedly worse than the SP3, and continually degrading in the SP4 and Surface Book as time goes on. 

    Shame on you, Microsoft and Intel, for selling us hardware and software that is incapable of delivering even the most basic laptop/tablet functionality.

    Shame on you for not owning up to and communicating the ugliness of this situation clearly, and shame on you for making us wait many months for a "fix" that addresses some problems, but at the cost of breaking other things that are even more fundamental.

    After going through SEVEN Surface Pro 3 or 4 units in only a little over a year (three of those were totally unacceptable refurbs from MS support), I've totally lost faith in both Microsoft and Intel to deliver on their promises and stand behind their products.

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  4. Anonymous
    2016-02-20T00:41:38+00:00

    Same problem for me. Can't wake from deep sleep. Guys this is terrible. For 1 I can't believe this machine can go to sleep by closing the keyboard but can't wake from opening and also can't believe I have to power cycle the device nearly EVERYTIME I use it since installing the feb 17 update.

    how do I rollback the update? It was actually BETTER before

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