Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

Was this answer helpful?

10 people found this answer helpful.
0 comments

2,411 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2016-02-20T08:59:51+00:00

    Hi,

      I had the sleep trouble. Frequently I had to do window-P twice, or alt-cntl-del, or sometimes hold down the power button for 30 seconds. Eventually I set the power button to hibernate. After the 2/17 update, however, it all appears to be working much better. I've had a few cases where the screen didn't come one but the keyboard backlight did, but a press of the power button (which turns off the keyboard backlight), and then a second press has brought it back.

      So for me, it isn't perfect, but it is much much better now.

      Also, it seems not to burn battery the same way when it is asleep. I've not tested that carefully yet, but will get a chance as I travel next week.

      Oh, and I do have windows hello turned on.

      Cheers, Gordon.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-02-20T08:42:39+00:00

    I don't think the update did anything. After I updated it with the recent 2/17/16 update, my surface 4 went into sleep mode and I wouldn't turn on. I had to reboot it by holding the power button.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-02-20T07:56:21+00:00

    me too

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-02-20T07:50:23+00:00

    Me too.

    Was this answer helpful?

    0 comments