Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-02-21T05:30:02+00:00

    I updated my surface pro 4 with latest update. But it did not fix these issues - 1) after going to sleep it does not wake up when power button is pressed unless you press and hold it for 20 seconds. 2) Sometimes Touchscreen does not respond 3) Apps won't open

    What is going on, Microsoft? I'm regretting my buy.

    I wish I had bought a MacBook instead.

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  2. Anonymous
    2016-02-21T04:24:32+00:00

    After installing this update, I still have this problem! I have to hard reset EVERY time I need to wake up my Surface Pro 4 from sleep. This makes this device EXTREMELY unusable! Please fix this!

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  3. Anonymous
    2016-02-21T02:42:24+00:00

    I wonder if some on this blog would be interested in "hard to start Surface Pro 4 after yesterdays ( feb 17th) update" blog where we add to the discussion for those of us who had previously not had the wake from sleep issue prior to the 2/17/2016 update.  In my case I was successfully able to sufficiently roll back and have since not experienced instability. 

    Unfortunately, that blog does not address those systems that had the wake issue before the 2/17/2016 update. 

    As a side note, I have yet to read anything constructive from Microsoft or even acknowledge the new problems this update caused.  As a non IT person, I have spent far too much time figuring out how to roll this update back. But have appreciated this blog because very likely you helped me avoid the issue pre 2/17/2016.

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  4. Anonymous
    2016-02-21T02:11:14+00:00

    I got this problem after install Surface update (HW and Firmaware) from official website. Before it worked great.

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