Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-06-25T18:17:56+00:00

    My device has lot number 1545

    I did a complete reinstall with this image:

    https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/downloadablerecoveryimage

    After this and the latest updates, i have no more problems like dont wake up after sleep and damaged apps

    I think my windows 10 installation was damaged.

    Now I love my Surface :-)

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  2. Anonymous
    2016-06-25T11:23:29+00:00

    Improved but STILL NOT FIXED!

    Prior to this update my SP4 would not wake nearly 100% of the time (unless USB power saving was disabled). The 6/20 update has so far been an improvement and I had no issues for nearly two days. However, I just had to do a hard reset as it would not wake again.

    Agreed, improved but still not fixed. Back to the USB/Mike Method !

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-06-25T11:00:59+00:00

    What is the UPS tracking number from the package? I'd be interested in seeing

    the origin etc.

    __________________________________________________________________________________________________

    Barb

    MVP-Windows and Devices for IT

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

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  4. Anonymous
    2016-06-24T17:44:15+00:00

    Here is a video of when I opened my refurb box and found a Best Buy warranty card inside certifying the SP4 as flawless: https://youtu.be/qCDU0Hs-f9k.

    Again, this refurbished unit threw an error on first boot-up and then froze.  I had to hard reset twice before I could get into the OS.  Clearly a malfunctioning SP4.  I totally agree that there is no QC on refurb units and this is proof that the asset management company, in this case IQOR, that MS is using to turn their returned assets into working capital is likely hitting the reputation of MS hard.  It is also evident that MS itself takes no responsibility for ensuring customers receive what they paid for - they've handed the entire hardware refurbishment to a third-party.  This also explains why online support finds it 'impossible' to send out new units for those that are not working.  I'm going to put a note in the box when I send it back and see if anyone else actually receives it as a solution to their problem unit.  We should consider posting the serial numbers of non-working refurb's once we have sent them back and see how many times the same POS is sent to someone else.  In fact if MS knows that the serial numbers have been posted I don't think they are allowed to send the unit back to someone else - for security reasons. Perhaps that is a way to get non-functional units out of the supply chain.

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