Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

Was this answer helpful?

10 people found this answer helpful.
0 comments

2,411 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2016-02-22T19:13:55+00:00

    I've only had this error after the update. I'm not sure if my PC won't wake, or if it's completely bricked.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-02-22T17:22:32+00:00

    In order to make sure, please confirm this exact behavior:

    • Totally powered down Surface Pro 4.
    • Press the power button once.
    • Observe the "Surface" logo without the spinning circles.
    • Totally black screen, no more activity.
    • Press and hold the power button fro more than 10 seconds.
    • Wait few seconds.
    • Press the power button once.
    • Boot process is normal.

    If this is the exact same bahavior, I don't think this is related to the Feb 17th firmware update.

    We have to SP4 in my household and one of them has been having this behavior occasionally since last December. I am still trying to pinpoint the cause. I do fear it's a hardware issue considering how soon this happens in the boot process. Meanwhile, I still have some hope it's the video driver that fails to initialize the display properly.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-02-22T17:20:13+00:00

    And shortly after posting the last message, I had another "unexpected shutdown"  during sleep. So still not solved completely after all.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-02-22T17:01:54+00:00

    It will disable the (for some) broken feature, which can kick in when leaving your device alone for some minutes (it will then go to sleep) which can lead to the "unable to wake" problem.

    As far as I can see there were 3 types of problems:

    1. Black screen (but working camera), when trying to recover from sleep. This one is fixed in the newer display driver. Workarounds were: WindowsKey + P or CTRL + ALT + DEL
    2. Connected Standby which is draining your device due to software (or a driver), like your mouse which is keeping your PC from getting into deep sleep. If your device is able to wake from sleep, you could try and locate the drain using: powercfg /sleepstudy.
    3. Connected Standby + deep sleep, which is putting your device into a deeper sleep, before the 2/17 update this didn't happen, therefore people are experiencing problems with it now. Your device is unable to turn itself completely on, and the only thing working is the backlight of your keyboard.

    When you only suffer from issue 2: Lucky you, your sleep/wake states are working, but a device/driver/hardware or software is draining your battery (just like some apps on your phone can drain your battery), I do think this is software installed by yourself (might even be skype or another chat tool). What you can try is putting off the option "Stay connected to WiFi when in sleep" (or something like that)

    When you suffer from 3 (maybe in combination with 2): Well you have to wait for Microsoft to provide a fix for it. Note: You might be suffering from issue 3, but since your device isn't going to the deeper sleep (due to issue 2), you might not suffer from it (but it drains your battery down).

    For time-being, I've disabled the connected standby completely, I don't mind waiting for a couple of seconds to boot up (from hibernate). At least it isn't draining my battery.

    And there is ofcourse, the people who don't suffer from issue 2 and 3. I wanted to be you!

    Was this answer helpful?

    0 comments