Surface Pro 4 - Screen won't wake from sleep

Just in case any Microsoft reps are reading this thread - I have this issue too.

I DIDN'T have it until the last round of firmware updates, mid-February.  That's when it STARTED.  Up until that point, my Surface Pro 4 was issue-free.

I've had to disable sleep wherever possible and hibernate instead.  It works, but it's a bit of a pain to have to do that on a TABLET computer.

All my firmware drivers are up-to-date (I've checked the version numbers against what's listed above).

I've only just now learned of the Win-Ctrl-Shift-B trick.  I'll try that next...

I have made sure I have all the updates and still have the same problem. I have checked the driver versions also.

Frustrated here!  Please fix!

Yes - the 2/17 update seems to have fixed the problem.  The issue is that for some people (me for example) the update failed to install first time (no warning of course).

Microsoft are aware of this and have posted a fix to fix the fix!  See their note below:

• We are aware of a limited number of customers for whom the 2/17 Surface firmware updates did not properly install. Our engineering team has provided simple instructions on our support page athttp://support.microsoft.com/kb/3145770!\[\](https://www.microsoft.com/surface/assets/img/external.png) for checking the status of the installation and manually completing in cases where this is necessary.
• If you update the operating system on your Surface, this will clear your existing update history.
• Firmware updates cannot be uninstalled or reverted to an earlier version.

This is usual MS double talk  i.e. Limit number = Many  and Simple = Beyond usual home user capability

Good luck!

The 2/17 update did not fix the problem for me.  Also the "fix to fix the fix" was of no use to me.  I have nothing in Device Manager that's listed as failed.  Everything installed correctly, and I even looked at the firmware versions to verify they match the versions listed in the "fix to fix the fix" article.  Everything matched.  I still have the problem.

My SP4 continues to be fine, somewhat inexplicably.  It did not do well after the "fix" a few weeks ago, with the main issue being the heat because I too used hibernate mostly.  However, on the 29th, it began to work fine and now I only use Sleep. 

SO, it appears the fix has helped many folks.  But clearly there are residual problems.  At this point, why not go back to the store and demonstrate the Sleep problem.  It's clearly been fixed, so they need to give you a new unit.

A friend just bought an SP4 and has no problems. 

I hope to hear from you on a new WORKING SP4. 

I still think they owe their good customers, who stuck with them, something....a new power supply, a percentage off new accessories, etc., as waiting from late November (when I bought it) to this week is not real excusable.  It's not like MSFT isn't sitting on tons of cash. 

I got my SP4 replaced at an MS store without any hassle after I demonstrated  the problem requiring a hard reset after sleep subsequent to the 2/12 update. I subsequently reacquired the problem and discovered that I could fix it by removing a Brother Printer driver, but that is another story.