Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-03-06T23:50:10+00:00

    push and hold the power button for 30 seconds, then push and release as normal to turn it on

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  2. Anonymous
    2016-03-06T19:26:27+00:00

    How do you see to do the update if the screen is blank?

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  3. Anonymous
    2016-03-06T08:32:30+00:00

    You have just described my exact experience with my Surface.

    When plugged into the wall socket, I am fine.

    I do not have the battery drain at all, but just the black screen at times when I am on battery.

    I just hope future firmware releases will fix this issue.

    The only consolation I have is that, I am not alone.

    Thanks for your reply

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  4. Anonymous
    2016-03-06T07:47:08+00:00

    I'm not sure if it's always been like this or if I changed something (since I've been reinstalling drivers, disabled fastboot, etc). But it's pretty clear to me now that my surface pro 4 (with all updates installed, including 2/17) sleeps fine when it's connected to power. It's only when I put it to sleep while on battery that it won't wake up and I have to do a hard reset. In fact it seems like it never sleeps, since there is no record of it having gone to sleep when I run powercfg -sleepstudy after having to do a hard reset.  Anyone else have this experience?

    I've also noticing quite a few errors in the event viewer after a hard reset. I can't tell if they are the cause or just a response to the hard reset. I see a couple of Lock Screen errors, some Perfmon errors and other things.

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