Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-03-08T05:46:23+00:00

    it does NOT work.  it made things worse.  at least i used to press win+P to get back the screen, now nothing other than a reboot!!!!

    i am tired of this.  tired of M$FT ****..  fix the thing ASAP M$FT.......

    ugh... annoying

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  2. Anonymous
    2016-03-08T03:29:40+00:00

    There to busy trying to be friends with Linus!!

    As for lawsuit I would say false advertisement, or even something in the lemon law..

    Woke up three times today with three black screens of death.. I'm so productive..:

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  3. Anonymous
    2016-03-08T02:39:30+00:00

    I recommend disabling fast startup.

    How to Disable fast startup

    Fast startup is a setting that helps Windows start faster after shutdown. Windows does this by saving system info to a file when it shuts down.

    Step 1: Go to Start , and select Settings.
    Step 2: In the search box, enter power button, and in the search results, select Change what the power buttons do.
    Step 3: Select Change settings that are currently unavailable.
    Step 4: Clear the Turn on fast startup (recommended) check box if it is selected.
    Step 5: Select Save changes.

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  4. Anonymous
    2016-03-08T02:25:51+00:00

    I was thinking the same thing yesterday, there should be a class action.  MS always sells the idea that their Engineers use Surface to design Surface.  That must be false.  Would a company really use a product that inevitably means a loss of work and productivity unpredictably when their employees have to do a 30-second power button reset after their coffee breaks?  Hopefully SkyWest won't be putting the SP4 in cockpits at any time soon.  I'm amazed I keep buying the same product (SP3 & SP4).  My routine now (while most of the time) is to ensure I save everything I'm working on before closing the cover or leaving my SP4 for more than a few minutes.  At least the unpredictability of screen wake-up has kept me on my toes and increased my workflow discipline.  Thanks MS.  Maybe they can sell this as a 'feature' of the SP4?  That would help them in a class action in any case.

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