Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

Was this answer helpful?

10 people found this answer helpful.
0 comments

2,411 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2016-03-25T20:28:43+00:00

    Yes I am, I'm still posting in that thread. The Feb 17th update basically made my Surface unusable with Sleep, and I tried everything but a PC Reset. I gave up and went with all Hibernate, but I still try every time a new idea or Windows Update comes down. Still no dice, and ZERO help on here from Microsoft.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-03-25T20:15:27+00:00

    Hello, 

    I have followed the above steps but am still having issues.  My screen with just go blank in the middle of using an application.  The keyboard is still backlit and the screen has some lighting but is black.  I have had this issue for the few weeks I have had the surface pro and am thinking of taking it back.  Any ideas.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-03-25T18:31:48+00:00

    I found the perfect way to resolve the sleep/wake problem with my SP4 after I asked the moderator of this site for advice and got none--I took the SP4 back to Best Buy and bought a Lenovo Yoga 900. It works great and I didn't need to pay extra for a keyboard.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-03-25T17:42:16+00:00

    I have since bought a retina Macbook Pro 15.4" 16:10 ratio and cannot be happier. If I need a touch device I'll get the iPad pro 9.7".

    Returning the NON-FUNCTIONING Surface Pro 4 was the best decision I've made. You can't have an issue since November not resolved 5 months later!!!!!

    There is a reason Apple didn't jump into Skylake, it's full of bugs. Apple products JUST WORK, something Microsoft will never have.

    Was this answer helpful?

    0 comments