Surface Pro 4 - Screen won't wake from sleep

I suggest you take it to the local MS store if that is an option.  They can check it out and tell you your options.  If there is not one close by you can initiate a chat session from the "contact support" app in your menu and they can walk you through it as well.

In either case make sure you tell them that you have already gone through all of the troubleshooting, update verification, etc. , otherwise they will start from scratch and follow their script.

Hi Josh,

I have all the updates including the 2/17/16 update, yet it hasn't fixed the problem with waking my Surface Pro 4. I have checked that all of them were installed properly and do not require a restart to finish. Please advise on next steps as its very frustrating that my device requires me to turn it off and back on every time its put to sleep for more than 15 minutes.

Cameron

Is there a phone number to get a warranty replacement lines about four months old but I've had enough

I received a replacement device last night for the "won't wake from sleep" issue. It came with build 10240. I ran updates, now on build 10586, and received the 2/17 firmware update. I have run it for almost 24 hours, with keyboard and without, plugged in, and off charger, and haven't had a single  wake problem. Ive had a couple stutters, where I thought it wasn't going to wake up, but after a second or two, it did. My display driver is version 20.19.15.4364. If anyone wants me to cross reference any other drivers/files/dates/etc, please don't hesitate to ask. For what its worth, my previous sp4 would not wake 85% of the time, unless I set it to hibernate. Win+p never worked, closing and reopening the case never worked, ctrl+shift+win+b never worked, and it had the issue regardless of whether it was plugged in or not. On my new unit I have created a restore point while its working great, and plan to save it in case things go south. Any questions???

Thanks Jason, I do have some questions, as my situation is exactly the same as yours was (no button keyboard combos would help as it has for some others) and I'm on the same builds.

• I have gone good stretches without a problem, but never 48 hours. So please let us know if you are still not having issues after 2 days.
• Were you still in a store return window or did you have to handle the replacement through warranty? I'm wondering if replacements can be done at Microsoft retail store as well...
• Other had reported return and replacements, wiping and rebuilding, and still eventually end up with the sleep issues. I'd hate to go through the hassle of return and reinstall apps and get set back up for nothing. Can folks chime in on if they believe it is a faulty hardware issue or something like that? Early production runs had the issue and now better? I'm stumped at the inconsistency of the problem. From what I've seen and read on here, it seems like everyoneshould have the problem, but that doesn't seem to be the case.

Thanks.

Tweet: #SurfacePro4 #nowake

• I'll definitely let you guys know if my luck runs out.
• I went to the store, was definitely out of the return window, and they were out of "replacement units." So they had me call, in store, to set up receiving a replacement by mail. I was eligible for "advanced return" so they allowed me to keep mine until the new one came.
• As far as everyone "should have the problem" I totally agree. Though when I asked my buddy at the MS store, he admitted that he sees this issue "sporadically" but sells a ton of them. I can't imagine ALL those people just being "fine" with going through this issue EVERY time they turn on their device. Most people don't even know about updated beta drivers/sleep reports/most recent update/etc. They would be at the store constantly if everyone was experiencing the issue. I will admit though, I'm not convinced its hardware. I think its a combination of faulty driver updates, or maybe certain software we have installed, or maybe both. The "perfect storm" combination. I'm leaving this replacement as stock as possible, then loading things one at a time over the next few days.  I'll keep trying stuff out on my replacement unit, and the old one to see if its something software related.