Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-04-03T11:40:10+00:00

    Yes I have this as well. Since the 2/17 update I get it every single time the machine goes to sleep. I haven't tried the graphics driver reboot, maybe that works as an interim solution.

    My equally big problem is, shut down does not shut the damn thing down. If I go to the windows menu and choose shut down, 95% of the time the thing shuts down, then after its off comes right back on without me touching a thing. I've had it cycle this 3-4 times before finally actually shutting down.

    Anyone else get this or have a solution? I wouldn't mind avoiding sleep, but I can't even turn the thing off!!!!

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  2. Anonymous
    2016-04-03T09:27:55+00:00

    SP4 i7 / 8GB / 256GB Fully Updated

    Ditto. My observation... Chances of waking up my SP4 successfully from Sleep is about 50%.

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  3. Anonymous
    2016-04-03T07:34:46+00:00

    same issue here.only had it for 1 month.it refuses to wake from sleep.I have to hold power button down for 35 seconds then press and release for it to reboot.the only solution for now is hibernate.not good for a $1300 dollar product!

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  4. Anonymous
    2016-04-03T06:33:32+00:00

    I understand your frustration. I am very disappointed with Windows 10 and Surface Pro 4. They're suppose to be deeply integrated and well compatible since both hardware and software design comes from Microsoft. 

    This is one bug, and there're so many more!

    such as:

      • Device overheating and draining the battery when asleep.
      • Screen not turning on when waking up from sleep
      • Display driver crashing (still happens to me at least once a week)
      • Device hangs completely, forcing me to hold the power button for 30 seconds to force a reboot. Happens at least once a week.
    5. Why would Microsoft make two versions of One Note??? One comes with Windows 10 lacking most pro users feature, and One Note 2016 from Office suit doesn't even compatible with the pen.

    I hope Microsoft can truly care for their customers and focus on making solid software for its hardware.

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