Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-04-05T14:30:02+00:00

    Okay, this is my take.  There was a problem, and it was fixed in February.  It is not clear why the fix was not for EVERY machine, and it's odd that if there are random quality control issues, why would it cause this one symptom....not waking up, along with heating up.  But, it seems most machines are working reasonably well now.  And hibernate seems to help most others. 

    Do you have an SP4 that sleeps and wakes correctly every time with no changes to the default power settings?

    I bought mine in late November, and soon found that it didn't wake from sleep.  I read about it, and quickly moved to using hibernate.  That took care of the sleep problem, but as others noted, I didn't like using it either.  I also noticed that it would get hot if it went to sleep, but not in hibernate.  And I was as angry as everyone else on the Board.  And my Microsoft store is 100 miles away, so that made it less desirable to return it right away.  I put up with hibernate.  Nonetheless, for the past month or so, I went back to using sleep.  It seems to work fine.  Once in a while,  I have to wake it using Ctrl-alt-delete, which brings up my PIN screen, no lost data. 

    I am not convinced it is always sleeping, as it is a bit warm sometimes, but not hot, no excessive fan use.  I don't like the way it acts going from Dock, to undock, to dock again in that fonts sometimes screw up on the external monitor requiring restarts.

    A friend just bought one a few weeks ago, and it acts similar to mine.  He never had any significant problems with it.

    Microsoft has made a ton of money on Surface.  Many have reported that Feb 17 fixed theirs too.  I think for the most part, this board represents the group who it has not worked for.  But I think even if that is 1%, it is a large number, but not to Microsoft.  However given that clearly they can work better, if you can't get it to work as I've mentioned above, TAKE IT BACK and get another.  And make them prove to you in the store that sleep will work.  Set it up there, go shopping, go to lunch, come back and make sure it wakes up.  I think doing it by mail order is not a great idea, as you will waste more time if the replacement is also a flawed machine.  I also trust no company not to give you "refurbished" versions, and not tell you.  Get a new one out of the box.

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  2. Anonymous
    2016-04-05T14:10:05+00:00

    Okay, this is my take.  There was a problem, and it was fixed in February.  It is not clear why the fix was not for EVERY machine, and it's odd that if there are random quality control issues, why would it cause this one symptom....not waking up, along with heating up.  But, it seems most machines are working reasonably well now.  And hibernate seems to help most others. 

    Do you have an SP4 that sleeps and wakes correctly every time with no changes to the default power settings?

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  3. Anonymous
    2016-04-05T13:45:57+00:00

    Just wanted to add this is also effecting me and I have tried all of the fixes.

    Its sad because besides that it seems a reasonable device.

    I think I might return mine and I have started to tell people not to bother buying it.

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  4. Anonymous
    2016-04-05T11:19:50+00:00

    Still not working! 

    I checked, and there's no exclamation marks! I also check with windows update, and says there's no newest update. 

    I can't believe the lack of compatibility of the Surface Pro 4 and Windows 10. Please release a fix ASAP for the coming update. This issue has greatly effect my productivity. 

    Thank you.

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