Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-04-08T02:01:12+00:00

    Good luck. My 1 star review has been rejected by the moderator. This is going to be my last Surface Pro, I was disappointed with the first one. I thought the #4 would be the good one. Well, luckily company paid.

    I'm wondering if EVERYONE here started asking Panos Panay if his team is doing anything about the problem, would be a better tactic? Just barrage him till he answers.

    Panos Panoy may not work for Microsoft. I am not sure how MS hired him on the first place.

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  2. Anonymous
    2016-04-08T01:46:22+00:00

    I don't know if it is the following KB they are talking about.  But for me, this KB does NOT solve the issue. 

    https://support.microsoft.com/en-us/kb/3145770

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  3. Anonymous
    2016-04-08T01:23:58+00:00

    What a crock! 

    OK MS if this requires manual updates, where are they, and why haven't they been posted in this thread?

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  4. Anonymous
    2016-04-07T23:38:08+00:00

    This resets everything and you will lose your items if not saved before. This is unacceptable for such an expensive tablet.

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