Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-04-12T07:56:08+00:00

    I got my review denied today. Obviously they are printing some one star reviews, but I'm just guessing that they are probably publishing all 4 and 5 star reviews. Since it seems like most 1 star reviews are rejected--at least it seems that way looking at this thread--you have to wonder just how bad the review ratio would look if they published as many 1 star reviews as 4 and 5 star reviews...

    Here's my rejected review for what it is worth:

    Still won't wake from sleep.
    I bought this in November, it was so bug ridden I had to return it. In December, I bought another one. Not as bug ridden, but would not wake from sleep. Microsoft promised to fix the issue in early 2016, so I kept the machine. Big mistake. Microsoft released<br> their "Fix" on Feb 17 and now claims the problem is fixed. The problem is not fixed, as evidenced by the massive numbers of posters on this thread: http://answers.microsoft.com/en-us/surface/forum/surfpro4-surfdrivers/surface-pro-4-screen-wont-wake-from-sleep/aed66dc7-289a-4300-a167-ab8394b7df06<br> Microsoft has marked this thread "Answered" in spite of the well over 1000 posts informing them it is not. Microsoft refuses to acknowledge this thread or provide any help whatsoever, and this is Microsoft's own help forum. Instead Microsoft just continues<br> to insist there is no problem. If you make the mistake of buying this, keep careful track of the date at which you can return it for a full refund.

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  2. Anonymous
    2016-04-12T06:05:30+00:00

    The tech said he didn't know why MS hasn't released it widely, they weren't even allowed to install it on their in store surfaces....

    Ummmmm, can you pass it along, LOL?

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  3. Anonymous
    2016-04-12T05:14:29+00:00

    I visited the MS store over the weekend. They installed a 'special unreleased' build. Fingers crossed I haven't had the problem since...

    The tech said he didn't know why MS hasn't released it widely, they weren't even allowed to install it on their in store surfaces....

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  4. Anonymous
    2016-04-12T05:08:14+00:00

    Same Problem, any fixes yet?

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