Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-04-12T19:50:03+00:00

    Just downloaded a cumulative update, but no specific mention of a fix for sleep issues. Time to test.

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  2. Anonymous
    2016-04-12T17:16:43+00:00

    Yep same with me, we must have seen the same post on reddit. This is the only workaround for me that has worked. The only real downside is battery drain but that can be alleviated by hibernating after a set amount of minutes. Thanks to this app i can use my surface like a tablet. oh you don't even need to use the app or login, just have it installed on your machine.

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  3. Anonymous
    2016-04-12T16:19:57+00:00

    Yes. it is enabled.

    I disabled bitlocker early on (around 12/01/15) for reasons other then power issues.  I never have wake from sleep problems.  Wondering if there is a connection?   I think it's worth checking out.

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  4. Anonymous
    2016-04-12T16:09:05+00:00

    Yes. it is enabled.

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