Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-04-14T10:50:39+00:00

    Guys, I don't think this is a hardware issue. My partner has a SP3 and told me today that the pressing control alt delete to make the screen come back on is driving him crazy. Ironically, I thought it had been running perfectly. Since that method seems to wake up the device, and on my SP4 the same thing happens to me, I'd assume it's either another issue or Windows general problem with Surface specific hardware that carried over from last year to this year.

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  2. Anonymous
    2016-04-14T08:27:06+00:00

    Almost isn't good enough. 

    Definitely not, which is why I'm going to the nearest store this weekend for an exchange. Online support had me doing the usual time wasters instead of just sending a replacement. Last guy literally guaranteed a full reset would fix things. 

    Between this and the lies about which Windows Phones would be updated, I'm ready to bail. Luckily I gave up on the phones after two chances.

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  3. Anonymous
    2016-04-14T08:06:10+00:00

    In February, before the Feb firmware update, I did NOT have the sleep problem. The sleep problem STARTED with that problem. So if a firmware update can create the problem, then it must not be a hardware issue, but instead a firmware issue.

    It could be that the improved firmware just exposed flaws in the hardware that were already present.

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  4. Anonymous
    2016-04-14T07:58:42+00:00

    It can't be hardware since mine went from almost never waking up to almost working properly after the February update. Also because that Deezer app seems to prevent the problem. Think I'll download it and see what happens. 

    Almost isn't good enough. 

    Microsoft has proved to me that they can deliver a device that sleeps perfectly with very little battery drain and no screen flicker.   I have not had a crash yet with my replacement.

    I think that even Microsoft would agree with me that everyone on this forum deserves to get the machine they paid for which does what its advertised to do.  Sleep is a basic function.  Microsoft has them, it knows about and has studied this problem.  It has delivered its solution in the form of the Feb. 17 update. 

    Microsoft has also apparently instructed its employees to keep quiet...  I'm wondering where Josh got off to...

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