Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-04-14T18:17:44+00:00

    It failed on the Windows Update - might have been some obscure driver.

    It also failed on the System Assessment:

    DX::is_dma: ERROR bad local handle for allocation in unlock allocation at time 1790339129: 18446708898108067856

    Not sure what that is.

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  2. Anonymous
    2016-04-14T17:44:51+00:00

    Surface pro does not wake from sleep half the time.

    If I leave it alone, the screen goes black to save power.

    When I touch the touch pad, I see light under the touch cover but the screen does not wake.

    How do I solve this problem?

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  3. Anonymous
    2016-04-14T16:35:22+00:00

    Did everybody get this link to a new Surface hardware diagnostic program ?

    https://technet.microsoft.com/en-us/library/mt654118.aspx

    No but that looks useful so thanks for that.

    The first test indicated there is an update for Intel Watchdog Timer Driver - what ever that is.

    Will run the rest of the tests as well.

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  4. Anonymous
    2016-04-14T16:19:49+00:00

    Did everybody get this link to a new Surface hardware diagnostic program ?

    https://technet.microsoft.com/en-us/library/mt654118.aspx

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