Surface Pro 4 - Screen won't wake from sleep

You won't have to worry about touch keyboard or Pen with a MacBook, since they don't have them.  Good luck with it.

I suggest though, tongue out of cheek, that you refer to my post of April 16.

Good luck and enjoy your Surface.

-e

See below for my experience.  Just a few times, the unit worked propery.  Just left it closed all night, the battery barely budged, and it woke from sleep when the power button was pushed, as it should.  this was probably a hibernate test, since the unit was off for at least 6 hours.

Next evening, repeated the test, after just a few hours (so probably a sleep case).  No dice.  I had to force reboot again.

I'm running the latest production Windows 10 Pro, version 1511, release 10.0.586.218, on Surface 512GB, 16GB, Iris graphics, which I use for LITERALLY ALL of my WORK and PLAY.

My procedure was much like Josh's, except that my unit showed no exclamation marks.   Trusting that the update does fix the problem, I set about to MAKE SURE that it was installed, so I.  (Yes, I as naïve, thank you).

• Downloaded the MSI as below.
• Shut my unit down using the 2-button method shown in Solution 4 (not 3).
• After solution 4, the unit boots into the BIOS, so I exited the BIOS and that presented me with a "Restart" button.
• Pressed the restart button in the BIOS, and the unit restarted
• Opened device manager
• Ignored any indication of wellness for the firmware devices shown in Josh's post.
• Uninstalled each one by right-click delete, AND checked the box "Delete the driver software for this device"


• Installed the MSI (if the UAC prompt is presented, being sure to install under Administrator).
• Rebooted again, as indicated by the installer.

After the reboot, the following then installed.  I don't know if they are related to the problem or simply unrelated updates.

Good luck to all.  Enjoy your Surface Pro 4 and Windows 10.  since I bought into the whole complete thing**,** I should be able to return mine at any time**.**

We shall see.  If I return it, I will report back here.

-e

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.  If you locate updates with the status of "Requires restart to finish installing", please Restart (don't Shutdown) your Surface.

Example of update with status "Requires a restart to finish installing."


In certain instances the 1/27/2016 update did not install completely and is now causing the 2/17/2016 update to fail.  To confirm the 2/17/2016  successfully and completely installed, and to repair it if it did not please follow these steps.

1.  Enter the words Device Manager into the search box on the taskbar, then select Device Manager from the list of results.

2.  Expand the Firmware section.

    a. If the items here do not have exclamation marks, the 2/17/2016 update is properly installed.

    b. If the items here have an exclamation mark (see image below), please manually reinstall the 2/17/2016 update.

    !\[\](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=fdcadaf9-0d7d-4c95-abde-6dd4e386ce69)

Manually Install 2/17/2016 Surface Updates

1.  Perform a 2-button-shutdown as described in solution 3, here.

2.  Download the MSI package for Surface Pro 4.

3.  In Device Manager, double-click the item under Firmware that has an exclamation mark, select the Driver tab, and then select Uninstall. Do this for all items under Firmware that have an exclamation mark.

4.  Open and run the MSI setup package that you downloaded.

5.  Restart your Surface (do not shutdown).

Please let us know your experience after following the above steps to take and/or confirm all updates are successfully installed.

Thanks,

Josh

Barbara,

Thanks, but whether it's special or not is irrelevant. It's disconcerting the level of NOT knowing among support staff, and the fact that NOTHING works. This costs time, which is MONEY. I've already invested hundreds of dollars of my time, I'm sure many have invested thousands.

Does one...

1. Wait for Windows Updates
2. Install again Surface Pro 4 Drivers and Firmware MSI, which already came down from Windows Update
3. Run the Surface Diagnostic Tool to get additional Updates NOT FOUND on Windows Update
4. Try other work arounds suggested on forums
5. Do a PC Reset and then try 1 through 4 above
6. Do a factory image install from scratch and then try 1 through 4 above
7. Do a non-factory Windows 10 install and then try 1 through 4 above

I've tried 1-4 above, plus more I can't even remember and no dice! I refuse to waste my time/money doing 5-7 when it seems to have worked for almost no one.

It's especially disturbing to me that #3 about found drivers NOT COMING down from Windows Update. That tells me something is broken with the process of getting machines up to date. A promise of having a Signature Editions PC made by the manufacturer of the OS itself. Users are now forced back 5+ years in time where you have to monitor component or manufacturer websites to make sure those drivers are up to date. This is NOT a GOOD sign for Windows Update, Microsoft, and non-super technical users.

it isn't "special"

there are MSI files available to everyone at

http://www.microsoft.com/en-us/download/details.aspx?id=49498 Surface Pro 4

http://www.microsoft.com/en-us/download/details.aspx?id=49497 Surface Book

>>and then applying a special SP4/SB driver pack that they have at the store on top of that.

__________________________________________________________________________________________________

Barb

MVP-Windows and Devices for IT

My Blog - http://digitalmediaphile.com/

Please mark as answered if this answers your question