Surface Pro 4 - Screen won't wake from sleep

Anonymous

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

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Anonymous

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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Anonymous

2016-04-16T23:31:47+00:00

I have had the same problem since I purchased my Surface 6 weeks ago. I currently has 14316 insider build installed, and lasted night it automatically installed the Intel drivers. Now sleep works perfectly. I am not sure what fixed the problem because I had it set to hibernate. But switching it back to sleep it has worked perfectly in every scenario, plugged in over night, not plugged in for 8 hours, keyboard cover closed, power button pressed, left to fall asleep on its own. Every instance it awoke flawlessly. I will keep you updated if things changed.
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Anonymous

2016-04-16T23:10:49+00:00

I tried the MSI again, deleted ALL firmware drivers. First Sleep, not dice! Actually seems worse because the other day after the Surface Diagnostic Tool updated some drivers that Windows Update did not. Then it actually came out of a few short sleeps. This time I tried a short sleep and it failed.
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Anonymous

2016-04-16T22:12:14+00:00

Im not sure about whites (it looks fine overall), but I did look for light bleed yes - and cannot notice one yet. Also no discernible flicker at low brightness.

Battery still draining faster than a sink after... well a full bottle of Drano.

After a mere 45 minutes or so, walked out with a brand new Surface Pro 4. Super-helpful store clerk assured me device is from very recent batch - from this year.

Does the new screen have better whites and no sign of light bleed like the other person's exchange? Might tell us all this is a problem with a defective screen.

Also pathetic it took 45 minutes and MS hasn't told stores to just exchange them already.
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Anonymous

2016-04-16T20:46:28+00:00

After a mere 45 minutes or so, walked out with a brand new Surface Pro 4. Super-helpful store clerk assured me device is from very recent batch - from this year.

Does the new screen have better whites and no sign of light bleed like the other person's exchange? Might tell us all this is a problem with a defective screen.

Also pathetic it took 45 minutes and MS hasn't told stores to just exchange them already.
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