Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-04-20T03:00:42+00:00

    I installed all 14 updates (YES literally 14 mostly driver updates and mostly from Intel), rebooted, and the firmware update on the third progress install ran the fan high and seemingly crashed before it finished. At this point I thought I was bricked, or at the very least screwed. Once it booted up, I noticed in device manager I only had 4 items under firmware (vs the normal 5) and one had an exclamation point. I restarted the computer without being prompted and it finished installing the part of the firmware it failed on (fan ran high again on this but it completed). Impressive how it "self-healed" here. Once in windows everything looked good, device manager had 5 items under firmware, no exclamations points, not more windows updates, or hidden windows updates with the Surface Diagnostic Tool, etc...

    I then changed everything off of hibernate to default settings and sleep. Plus changed it so it doesn't stay connected to WiFi and saves power when it knows I'm away for Cortana.

    On battery, put it to sleep with the power button for 5 minutes...it worked. Then put it to sleep for 30 seconds twice by closing the type cover...it worked. Then put it to sleep using the type cover and went to the gym for an hour. Returned and IT WOKE, and drained very little battery! Closed the cover, took a shower, it again woke 20 minutes later. Just be be clear, before today's update, it NEVER woke if I let it sleep for more than 2 or so minutes, and then if I let it sleep for 30 seconds it woke maybe 1/3rd of the time, at best. So far this seems like a large improvement, about the size of the updates improvement. And I have lot 1541, got my unit at Best Buy on day one 10/26/2015, so I have very early hardware.

    If I encounter problems I'll post but so far this is LOOKING GOOD, which is more than I can say for ANY other long attempt at sleep since the night of 2/17.

    I had NO hopes, and fully expected to be disappointed, but I am now cautiously optimistic!!! Let's see how it does overnight.

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  2. Anonymous
    2016-04-20T01:34:50+00:00

    What's the word from folks after the 4/19 updates?

    I had posted about getting an exchange for a well functioning unit, lot 1602. Only problem was the new one has some light bleed where as the first one had a perfect screen.

    Is this new firmware fixing everyone's sleep issue? I do seem to be experiencing new keyboard typing lag as I type this after the updates...

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  3. Anonymous
    2016-04-20T01:33:10+00:00

    Are you manually updating the firmware? Or manually updating the firmware drivers? Big difference...I know of now way to manually update the firmware!!!

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  4. Anonymous
    2016-04-19T21:23:00+00:00

    I have been experiencing this with my S4 and its a pain in the ---.  My update history shows the 1/27/2016 update failed several times before being successful on 2/19/2016.  I checked the firmware section of device manager and no exclamation marks there.  Everything looks good.  But it locks up when it falls asleep and I have to 20 second power down and turn on.  That sucks.

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