Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-04-21T17:58:09+00:00

    Not really useful if you cannot switch the blessed thing on to do all of the above

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  2. Anonymous
    2016-04-21T17:06:45+00:00

    Like all of you, I had the #nowake issue.

    Actually there are 2 issues:

    1/ screen stays black but computer wakes up (you can see the red light on Windows Hello, but screen stays black). Also, the CAPS key lights up when you press it.

    2/ computer is completely frozen (CAPS key does NOT light up when you press it).

    For issue #1, the workaround CTRL+SHIFT+WIN+B worked for me every time. However, I still had issue #2 several times a day. I had to use hibernate to use the computer at all.

    However, since the 19/04 update (and resetting the power plan to its default settings), I can say Microsoft fixed my Surface.

    Here is a screenshot of powercfg /sleepstudy:

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=334aafbf-8b68-44be-8256-268837291eca)

    I barely loose battery during sleep (2% per hour is fine with me), and it wakes up everytime.

    I recently reinstalled Windows using the Surface recovery image (https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/downloadablerecoveryimage).

    What I can recommend is to reinstall using the official Surface recovery image, and make sure the 19/04 update is successfully applied. I did not have a BSOD during the update. I had to reboot twice to fix the yellow icon in Device manager though.

    If this is not fixed for every one of us, this bug definitely needs more media attention.

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  3. Anonymous
    2016-04-21T15:52:38+00:00

    The 4/19 updated didnt help at all, I finally had enough and ran out of hope for a fix and so I just ordered a replacement

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  4. Anonymous
    2016-04-21T14:09:23+00:00

    So I learned of the 4/19 updates hours after arranging to have a new device sent by MS support. I understand all the ways I should stop putting time into this, but couldn't resist.

    Like a number of others, my device crashed during the update process, then rebooted several times, ultimately installing everything but the Intel Control Logic update, which continued to have a driver from Sept. 2015. Wake was sleep was the worst it has ever been in this state. Failed virtually every time after sleep more than a few minutes.

    I tried several things on the internet to get the intel control logic driver to install correctly, but no luck.

    New device soon anyway, so I figured what the heck, and did a factory reset. On factory reset I gave it wifi access during install, and ended up with a device that has some of the latest drivers (e.g. intel display driver, and surface embedded control firmware), but not a lot of the others (Intel control logic, camera drivers, etc).  More confusing, it won't pull anything else down over windows update, and I only got watchdog timer and thermal subsystem) via surface diagnostic toolkit.

    Further, I can't seem to bypass windows update to get the 4/19 stuff installed, because the downloadable surface platform installer has not been updated since 4/19.

    Any ideas?  Still kind of curious if this would work, but in a couple more days, I'm trying a different device.

    Thanks,

    J...

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