Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-04-23T00:43:56+00:00

    They didn't say and I didn't ask, at this point I really don't care and Frankly refurbs are in like new condition anyway so I have no idea why people get all bent out of shape at the possibility.

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  2. Anonymous
    2016-04-23T00:33:27+00:00

    I've only tried notice the above once thought and would need to be able to repeat to suggest it's still firmware/driver related although I'm now thoroughly p1ssed0ff with this dogsh1t hardware.

    I've had it as well. As you mentioned mine worked well for 24 hours, then I noticed system initiated sleep would result in black screen. Now the last two days, I initiated sleep before work, only to come home to a drained battery, and a black screen. Tired of this garbage, it's truly an embarrassment.

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  3. Anonymous
    2016-04-23T00:29:36+00:00

    New Unit or Refurb? I've about had it, I thought this update had me fixed, but now I'm back to Status Quo. Even failing on user initiated sleep. I've about had it

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  4. Anonymous
    2016-04-22T05:48:45+00:00

    Lot 1724 i7 16GB 256SDD - still experiencing issue after updates, all updates installed without issue yesterday.  Was hopeful but no fix here.

    Same Config as yours. My original was lot 1548 and the replacement (via returns centre, Germany) is unknown as the non retail box they ship it in doesn't say so probably a refurb. Like yourself all updates installed without problems. Tried every single suggested solution listed here but no joy and still has the issue.

    Latest 19-April update offered hope when it was able to wake up twice, once after 10mins and once after 30 mins. However since then ... further tests have been shown the problem still persists with nearly every long sleep. It even seems to have a problem waking when the power supply was still attached. One interesting observation was the screen actually came back on after a few rotations of the device + removing the power supply which is supplied from the surface dock and I have an external monitor connected. This obviously forced the display driver to reinitialise when the external monitor was no longer detected but the type cover track pad would not respond even though the keys did. Removing and Reattaching the Type Cover stopped the whole cover from working.

    I've only tried notice the above once thought and would need to be able to repeat to suggest it's still firmware/driver related although I'm now thoroughly p1ssed0ff with this dogsh1t hardware.

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