Surface Pro 4 - Screen won't wake from sleep

Anonymous

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

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Anonymous

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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2,411 additional answers

Anonymous

2016-04-26T19:47:36+00:00

Can someone check their last installed updates and post the most recent ones here? I got this replacement unit (which hasn't had any wake issues in a week). I just noticed that I'm unable to install any insider builds, and now that I'm looking, I haven't had ANY updates installed since the day I received it. So maybe it's an update that's causing the issue.

Causing it? Maybe, maybe not. With my surface, from day 1, every time I install a new firmware, driver, or even Windows OS update I start getting the random crashes, reboots, etc. for weeks. I then spend countless hours uninstalling and reinstalling drivers, disabling and reenabling startup programs, and making sacrifices to some dark and ancient god until the surface (mostly) works properly again. Then a big patch Tuesday rolls around, and I'm back to square one.
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Anonymous

2016-04-26T16:48:36+00:00

I am going to unmark the proposed answer as not being an answer as I'm still seeing pain here in this thread and I don't think the issue has been solved. My apologies to Josh_F but I'd rather be honest here.

I'll be flat out honest, I don't like hibernating computers. Part of this is that I come from a forensic background and a turned off computer means there is less volatile stuff in memory, there have been past articles about forensic examinations of the hibernation file allowing you to gain more access into an encrypted drive and just enough stuff to make me just plain more comfortable with turning off a mobile laptop. Not to mention, it doesn't take that long to boot. So for me personally I'd just recommend that shut down be used just because I'm paranoid and machines boot fast. This is also not an answer to your problem, just merely a comment.
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Anonymous

2016-04-26T16:36:05+00:00

John Lewis exchanged my old i7 S4 without fuss and I now have a Lot 1605. We will see. At least after all the initial updates the fan is working correctly, ublike the otehr device.
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Anonymous

2016-04-26T14:07:53+00:00

Traded in my SP4/I5/8GB/256 LOT 1547 at best buy for a new one LOT 1612 last night. I have a fresh 30 days to test this guy out hope it wakes from the long sleeps. I ran CPU-Z and have the same output from the previous page.
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