Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-04-27T21:51:01+00:00

    i7 16GB 256SSD lot 1704 - The two updates found using the Diagnostic toolkit don't make a difference to the wake from sleep issue.  I installed them using the toolkit on the 21st and still have the wake-from sleep issue.

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  2. Anonymous
    2016-04-27T21:49:07+00:00

    The 4409 was one of the updates in the group of firmware updates on 4/19.  It is not a new intel beta driver.

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  3. Anonymous
    2016-04-27T20:15:54+00:00

    OK, I haven't run the Surface Diagnostic Toolkit check for updates before (thinking I wanted to be as "pure" with all updates as possible on this SP4, since I tried other Intel drivers and such on my previous one, but they never helped - It was different, but not better.)

    Anyway, running it today, it tells me this:

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=5aa5c42b-4927-497d-9a0b-1e07ba4aa222)

    I haven't let it install these yet, at least partly because what I'm *really* wondering is bunch of other questions driven by this:

    If these are really required to make sleep (and other things) work correctly,  then why hasn't Microsoft pushed these out through Windows Update already?

    Why didn't they go out with the 4/15 or 4/19 updates?

    Why was a completely different, non-standard method chosen to deliver these updates?  (Some kind of half-vast compromise between Windows Update and the Nine Insider Rings of Hades?)

    What good is Win Update if it won't find and install what's really needed for my Surface to work?"

    It certainly seems that something like a watchdog timer driver is critical, but that makes its omission from the pushed updates even more of a mystery.

    I'd love someone at Microsoft to comment on this (yeah, right...), but I do wonder why these two fixes in particular have been withheld from the great masses yearning to be free from the tyranny of Surface fail.  Come to think of it, this situation bears an uncanny resemblance to a (forced re)boot stomping on a Surface Pro Customer's face, forever.*(*The reference is to Orwell's 1984: "But always — do not forget this, Winston — always there will be the intoxication of power, constantly increasing and constantly growing subtler. Always, at every moment, there will be the thrill of victory, the sensation of trampling on an enemy who is helpless. If you want a picture of the future, imagine a boot stamping on a human face — forever.")

    On that note, I have to say that the Surface Pro 4 is still Doubleplusungood, even after the latest round of updates.  (And apparently, even with the two updates above applied as well...)

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  4. Anonymous
    2016-04-27T19:58:13+00:00

    Dyndragon, are you able to post a link to that Intel graphics driver?  I just did a quick search and couldn't find one with a version number later than 20.19.15.4409.

    Thanks.

    This update was delivered through Windows update. 4409 is my version number post Windows update. So far, waking from sleep has been working for me...and I had problems before. Will report back when I am more sure.

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