Surface Pro 4 - Screen won't wake from sleep

Peter,

Could you share the DISM repair command you are using? I couldn't find one that worked, and I'm about to do a complete recovery image as a last ditch effort before I drive and hour and a half to exchange to PITA 6 month old machine for what better be a new one that works.

Thanks

Watchdog timer isn't a fix, it's an addition. It's really only needed for Enterprise management.

On my new lot 1604 computer, I have installed everything that I had on my old (returned) computer. The sleep has not given me any problems so far - rock solid for 4 days since I got the new machine.

So the thing that people swore (on Reddit) that made a difference - sfc /scannow and a fix involving DISM - doesn't matter on the new hardware at all. I've used the machine without the fix originally for a couple of days without any sleep issues. Then on a whim, I decided to run it and it had corrupt files that sfc couldn't repair. So I used DISM to repair it and rerun sfc - as for sleep behavior, there was zero difference. For me, I'm believing more and more that the hardware is a big part of the issue.

On my lot 1604, the sleep is exactly as I had expected - no (or very little) battery drain when sleeping, wake up with keyboard or power button, when it reaches hibernate timer, it goes into hibernate. This thing works as advertised.

I'm running Chrome, Edge, skype and steam in the background.

I remember that on the old computer (lot 1550), I tried -

1. sfc, dism repair, sfc
2. 2/17 updates, no exclamation on the device manager screen
3. 4/19 updates, no exclamation on the device manager screen
4. Complete hardware reset
5. Intel beta display drivers
6. Surface toolkit, and updating the watchdog timer
7. shift-control-win-B
8. win-P
9. power button - single tap, double tap, etc.
10. detach keyboard - reattach keyboard
11. click on the pen button
12. plug in a USB mouse
13. plug in a display port monitor

NONE of them worked. The new machine fixed the sleep problem.

As for people saying on this forum that the new machine isn't necessarily a fix - either they are Microsoft shill or there really is some variation even with the new hardware. I say keep returning the machine until you get one that works - you can be first name basis with the Microsoft Store guys. :-)

As for how extensive my testing is -

1. setting - Hibernate after 120 minutes
2. setting - display off after 5 minutes
3. setting - sleep after 5 minutes
4. I try waking up the computer 5 minutes after sleep
5. I try waking up the computer 30 minutes after sleep
6. I try waking up the computer 60 minutes after sleep
7. I try waking up the computer 3 hours after sleep (needs to power up since it's hibernated)

So I think I'm giving the sleep function a thorough workout.

• Peter

I would suggest you are not giving it a thorough workout, as many folks would want to know will it wake after SLEEPING for 120 minutes, avoiding hibernate.  Hibernate was a known fix for many of us for a while.  Why are you using hibernate at all?

On my new lot 1604 computer, I have installed everything that I had on my old (returned) computer. The sleep has not given me any problems so far - rock solid for 4 days since I got the new machine.

So the thing that people swore (on Reddit) that made a difference - sfc /scannow and a fix involving DISM - doesn't matter on the new hardware at all. I've used the machine without the fix originally for a couple of days without any sleep issues. Then on a whim, I decided to run it and it had corrupt files that sfc couldn't repair. So I used DISM to repair it and rerun sfc - as for sleep behavior, there was zero difference. For me, I'm believing more and more that the hardware is a big part of the issue.

On my lot 1604, the sleep is exactly as I had expected - no (or very little) battery drain when sleeping, wake up with keyboard or power button, when it reaches hibernate timer, it goes into hibernate. This thing works as advertised.

I'm running Chrome, Edge, skype and steam in the background.

I remember that on the old computer (lot 1550), I tried -

1. sfc, dism repair, sfc
2. 2/17 updates, no exclamation on the device manager screen
3. 4/19 updates, no exclamation on the device manager screen
4. Complete hardware reset
5. Intel beta display drivers
6. Surface toolkit, and updating the watchdog timer
7. shift-control-win-B
8. win-P
9. power button - single tap, double tap, etc.
10. detach keyboard - reattach keyboard
11. click on the pen button
12. plug in a USB mouse
13. plug in a display port monitor

NONE of them worked. The new machine fixed the sleep problem.

As for people saying on this forum that the new machine isn't necessarily a fix - either they are Microsoft shill or there really is some variation even with the new hardware. I say keep returning the machine until you get one that works - you can be first name basis with the Microsoft Store guys. :-)

As for how extensive my testing is -

1. setting - Hibernate after 120 minutes
2. setting - display off after 5 minutes
3. setting - sleep after 5 minutes
4. I try waking up the computer 5 minutes after sleep
5. I try waking up the computer 30 minutes after sleep
6. I try waking up the computer 60 minutes after sleep
7. I try waking up the computer 3 hours after sleep (needs to power up since it's hibernated)

So I think I'm giving the sleep function a thorough workout.

• Peter