Surface Pro 4 - Screen won't wake from sleep

Anonymous

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

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Anonymous

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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2,411 additional answers

Anonymous

2016-04-29T03:33:19+00:00

None taken. Try it!
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Anonymous

2016-04-29T03:21:11+00:00

No Offense, but I'm not buying it!
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Anonymous

2016-04-28T12:18:31+00:00

THE SLEEP ISSUE IS SOFTWARE RELATED, NOT HARDWARE.

I installed the INSIDER BUILD 14332 and the sleep issue just disapeared. No problem in the last days.

Before that I had all updates made ok, I had the last Firmware correctly installed, did the sfc /scannow and /restore method, reinstalled, recovered, all You can think of, but had still 60% of the time black screen on wakeup.

Since the update to build 14322 no black screen, no stupid screen wake, all is how it should be.

so again:

THE SLEEP ISSUE IS SOFTWARE RELATED, NOT HARDWARE.
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Anonymous

2016-04-28T10:46:36+00:00
Even after the April firmware update, I am still experiencing the sleep of death on my i7 Surface Book. I have read numerous posts on Reddit that people are still experiencing it.

I have tried:
- The sfc /scannow and /restore method (even a Surface tech remote controlled my SB)
- Reinstalled Windows 10
- Recovered from USB
Nothing has worked. I have a feeling it is a hardware issue and not a firmware/OS issue. I think we need to let Microsoft know that despite their best efforts (which I know they are trying their best) that there is an issue somewhere whether it be in production, the new Intel CPUs, the firmware or OS.
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