Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-05-05T02:23:36+00:00

    Well it seems to me the majority if not all of the guys reporting that they had them replaced recently have not reported problems. I got my replacement today, advance replacement by the way, so I am not left without a working unit and it seems to work fine thus far.

    But if you rather spend time here complaining about the issue and hoping for a fix rather than taking proactive steps to resolve it by all means have at it.

    I am of the mind that it is almost always better to do something than to do nothing.

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  2. Anonymous
    2016-05-05T02:08:09+00:00

    I just checked (10:07 PM EDT, 4May16) and no new updates since April 19.

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  3. Anonymous
    2016-05-05T01:46:34+00:00

    I don't get it

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  4. Anonymous
    2016-05-05T01:12:58+00:00

    Maybe there should be a release with instructions on how to update the driver(s) when you cannot get the device to wake up!

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