Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-05-05T10:15:46+00:00

    Man, what an awful experience.I'm frustrated as ****, but I think 2 refurbished units that failed with the SAME issue would push me over the edge. I'm sorry you had to go through that. Sadly, this is how Microsoft should be talking to you, and making this right with these lemons.

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  2. Anonymous
    2016-05-05T04:34:21+00:00

    The majority of the posts I have seen reporting success with a replacement are cases where a Microsoft Store is persuaded to exchange for a brand new and recent model.  Not so many getting good results doing an advance exchange for a "refurbished" unit.

    I did my first advance exchange replacement a month ago.  The replacement exhibited the refuse to wake issue within a day so I sent it back.

    Since then I have had online chats with support nine times over the past few weeks, working through all their suggested fixes.  When they were out of ideas I decided to chance another advance exchange.

    Replacement machine #2 arrived yesterday.  Fire it up, install all updates, leave everything default, install no software.  It refused to wake within five hours. 

    I'm happy to hear that your exchange SP4 looks good.   Perhaps there is hope.  Please come back in a few days and confirm that it's still working perfectly.

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  3. Anonymous
    2016-05-05T03:49:58+00:00

    I would love to exchange mine, but it's not so easy. I use mine as my teaching computer and in the middle of the quarter I don't have to transfer everything over to a new computer, install of the teaching software, and get the new computer all set up on the school network and domain. Believe me, if I hit Mid-June without this being resolved, I'll swap it. Until then, it'd be nice if Microsoft issued some official guidance.

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  4. Anonymous
    2016-05-05T03:02:49+00:00

    I'm in the Insider Program on the Release Preview Ring so maybe that has something to do with it? Running build 10586.240

    The updates all seem to be Camera focused anyway...

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