Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-05-05T20:31:48+00:00

    Sorry to hear people doing an advance exchange and getting a refurb to see it fail the same way - maybe the "refurb" is my old machine cleaned up and put into a new box?

    • Peter

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  2. Anonymous
    2016-05-05T17:49:49+00:00

    I'm in Florida. It was an advance replacement. I thought they were committing to shipping it within 3 days, never mind the shipping time. Turned out it was at my door from Canada in less than two days.

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  3. Anonymous
    2016-05-05T16:41:51+00:00

    Are you in Canada and did you get an advanced exchange or a standard exchange?  They told me only standard exchange applies for Canada.  If standard how long did it take you to get the standard?

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  4. Anonymous
    2016-05-05T16:06:24+00:00

    original serial number from lot 1548 was 041075...

    new number on currently working device is 103409...

    New one shipped from Ontario, Canada.

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