Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-05-08T20:59:04+00:00

    I think everyone has the same problem.

    If surface pro 4 sleeps long, it just like the computer already shut down.

    So we need to use the power button to start it.

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  2. Anonymous
    2016-05-08T20:46:53+00:00

    Try reenabling USB Power Management on the 2520, maybe a Windows 8.1 Update fixed that. I'd make sure ALL updates are installed, even the recommended ones.

    That and the Surface 2 are great tablets, it really pissed me off that Microsoft didn't bring Windows RT forward. Especially since they were still selling the Surface 2 in January 2015

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  3. Anonymous
    2016-05-08T19:36:09+00:00

    For reference

    1. My dad has a Nokia Lumia 2520 and he's never said anything about it failing to wake.
    2. I have the exact same Type cover I had on the failing unit (got both on Oct 26th), I didn't replace that. And the wake behaves completely different on this unit. Last one Lot 1541 I tried everything on, new one is lot 1613 as a reminder for everyone.

     Interesting, I had two 2520's, the first I retuned because of the FTW bug and it happened again on the second after which I used the USB workaround and it works to this day. I was getting the FTW on that unit even before I got the type cover for it, so I was thinking it wasn't so much the type cover itself, but the ability to attach a type cover which somehow interacts with the USB hub. I'm really grasping at straws though, I don't know enough about it to go any further than conjecture.

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  4. Anonymous
    2016-05-08T19:18:26+00:00

    Absolutely..I'll try the other scenario one of these days, will be tough to replicate exactly on a weekday.

    I've never really read these reports, because it never slept without failing, but I would like to hear your analysis. Doesn't look great as far as my battery usage in sleep. Of course this is a brand new unit, I haven't even gotten through the first full charge of the battery.

    I also have it set up to save power with cortana, and not use WiFi during sleep, and I'm running on the Release Preview Ring so I have 10586.240 as well as some recent Surface Driver updates related to the Camera (These only came down when I joined the release preview ring, so they aren't pushed out to non-insiders yet)

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=6ee680cc-b58c-44f0-845a-37b246f82f8f)![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=f94ef3de-d662-4d59-a6d9-47d714c73990)![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=5c3628fa-8481-4968-87c2-522fd867480d)

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